We're now open Saturdays, 9AM - 3PM

Notice of Data Security Incident

Johnson Family Dental

Notice of Data Security Incident

home / notice of data security incident

June 21, 2018 – Johnson Family Dental has become aware of a data security incident that may have involved personal and protected health information belonging to some of its patients. Johnson Family Dental has sent notification letters to potentially impacted individuals that have been identified in order to notify them of this incident and to provide resources to assist them. During the weekend of May 19, 2018 and May 20, 2018, unauthorized individuals broke into the locked Johnson Family Dental facility and stole documents from a locked file cabinet containing personal and protected health information belonging to some patients. Johnson Family Dental discovered the incident on Monday, May 21, 2018 and immediately reported it to the police. Johnson Family Dental will provide the police with whatever cooperation is necessary to hold the perpetrators accountable. Upon learning of the incident, the police opened an investigation and recovered certain of the stolen items later that day. The documents may have contained names, addresses, dates of birth, payment card numbers, treatment information, insurance information, and/or financial account numbers. The documents did not contain Social Security numbers.

Johnson Family Dental takes the privacy and security of patient information very seriously and regrets any worry or inconvenience this matter may cause.

Notification letters were mailed on June 21, 2018. The letters include information about the incident and steps that potentially impacted individuals can take to help monitor and protect their personal information. Johnson Family Dental has also established a toll-free call center to answer questions about the incident and to address related concerns. The call center is available 6 a.m. – 6 p.m., PST, Monday through Friday and can be reached at (800) 939-4170. In addition, out of an abundance of caution, Johnson Family Dental is offering potentially impacted individuals credit monitoring and identity theft protection services through ID Experts® at no cost. We ask that any patient who notices suspicious activity on their credit card or banking statements to please notify Johnson Family Dental immediately so that we can provide the Santa Barbara County Sheriff the assistance they need to investigate the matter.

The following information is provided to help patients or others wanting more information about steps that they can take to protect themselves:


What steps can I take to protect my personal information?

  • If you detect any suspicious activity on any of your accounts, you should promptly notify the financial institution or company with which the account is maintained. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
  • Obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To do so, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of this page.
  • Please notify your financial institution immediately of any unauthorized transactions made or new accounts opened in your name.
  • You can take steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
  • Additional information on what you can do to better protect yourself is included in your notification letter.

What should I do to protect myself from payment card/credit card fraud?

We suggest you review your debit and credit card statements carefully for any unusual activity. If you see anything you do not understand or that looks suspicious, you should contact the issuer of the debit or credit card immediately.


How do I obtain a copy of my credit report?

You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is included in the e-mail and letter, and is also listed at the bottom of this page:


How do I put a fraud alert on my account?

You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is included in the letter and is also listed at the bottom of this page.


Contact information for the three nationwide credit reporting agencies is as follows:

Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
1-800-685-1111
www.equifax.com

Experian Security Freeze
PO Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com

TransUnion (FVAD)
PO Box 2000
Chester, PA 19022
1-800-888-4213
www.transunion.com





Review
What People Are Saying

Came in for a free consultation and also received a free x-ray. I was immediately accommodated and had 3 wisdom teeth extracted in the same visit. Very good service. I had minimal pain and no swelling. Very pleased with the results. Received good instruction on post-surgery care and a caring attitude by the staff.

George T.

Our family has been with Johnson Family Dental for several years now. We are extremely pleased with their services, especially given that our young boys have been introduced to visits to the dentist in a way that they look forward to. That helps alot! And their care for all of us has been superb. Need I say more? Thanks Johnson Family Dental! Oh, did I also mention that we use their Solvang and Santa Barbara locations? Equally fine!

John W.

I've been a patient at Johnson Family Dental for over a year, and this was my third visit, a routine cleaning. I arrived about 15 minutes early, and they were able to see me prior to my appointed time. The assistant took x-rays, Dr. Johnson--always friendly--did a quick exam, and the hygienist did a thorough yet gentle cleaning. The office was clean and bright, the staff was friendly and helpful, and I was on my way with clean teeth!

Greg D.

I am a new customer and was given an immediate appointment for tooth pain and had a root canal. From the very first interaction, every member of the staff were courteous, pleasant and caring. The care was excellent and I would highly recommend them to anyone!

Constance W.

From the reception desk and beyond Johnson family dental makes me feel welcome and comfortable. They seem to understand how nerve wracking it is to go to the dentist even though it is normal to them. I appreciate being made to feel comfortable.

Kerri K.

A very nice place to have all your dental work done. After 17 years of going there that speaks for all my thoghts about Johnson Family Dental.

Heidi H.

This is the best dentist office I've ever been to, excellent location, friendly, clean, modern, quick and competent. In other words, the best.

Brian B.

Very professional and pleasant. Personnel that did the work were very competent and cheerful. Good experience.

Dennis L.

I went as a patient who had a terrible childhood experience and I discovered an amazing family at the Johnson Family Dental who truly treated me.

Dianne G.

I am a long-time customer of Johnson Family Dental - ever since my graduate school days - now living in Reno, Nevada. I still travel back to Santa Barbara, 1000+ miles, for the exceptional dental care I always receive at this fine practice.

Jordan H.