Notice of Data Security Incidenthome / notice of data security incident
June 21, 2018 – Johnson Family Dental has become aware of a data security incident that may
have involved personal and protected health information belonging to some of its patients.
Johnson Family Dental has sent notification letters to potentially impacted individuals that have
been identified in order to notify them of this incident and to provide resources to assist them.
During the weekend of May 19, 2018 and May 20, 2018, unauthorized individuals broke into the
locked Johnson Family Dental facility and stole documents from a locked file cabinet containing
personal and protected health information belonging to some patients. Johnson Family Dental
discovered the incident on Monday, May 21, 2018 and immediately reported it to the police.
Johnson Family Dental will provide the police with whatever cooperation is necessary to hold
the perpetrators accountable. Upon learning of the incident, the police opened an investigation
and recovered certain of the stolen items later that day. The documents may have contained
names, addresses, dates of birth, payment card numbers, treatment information, insurance
information, and/or financial account numbers. The documents did not contain Social Security
Johnson Family Dental takes the privacy and security of patient information very seriously and
regrets any worry or inconvenience this matter may cause.
Notification letters were mailed on June 21, 2018. The letters include information about the
incident and steps that potentially impacted individuals can take to help monitor and protect their
personal information. Johnson Family Dental has also established a toll-free call center to
answer questions about the incident and to address related concerns. The call center is available
6 a.m. – 6 p.m., PST, Monday through Friday and can be reached at (800) 939-4170. In addition,
out of an abundance of caution, Johnson Family Dental is offering potentially impacted
individuals credit monitoring and identity theft protection services through ID Experts® at no
cost. We ask that any patient who notices suspicious activity on their credit card or banking
statements to please notify Johnson Family Dental immediately so that we can provide the Santa
Barbara County Sheriff the assistance they need to investigate the matter.
The following information is provided to help patients or others wanting more information
about steps that they can take to protect themselves:
What steps can I take to protect my personal information?
- If you detect any suspicious activity on any of your accounts, you should promptly notify
the financial institution or company with which the account is maintained. You should
also promptly report any fraudulent activity or any suspected incidents of identity theft to
proper law enforcement authorities.
- Obtain a copy of your credit report, free of charge, directly from each of the three
nationwide credit reporting agencies. To do so, free of charge once every 12 months,
please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of
- Please notify your financial institution immediately of any unauthorized transactions
made or new accounts opened in your name.
- You can take steps recommended by the Federal Trade Commission to protect yourself
from identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
- Additional information on what you can do to better protect yourself is included in your
What should I do to protect myself from payment card/credit card fraud?
We suggest you review your debit and credit card statements carefully for any unusual activity.
If you see anything you do not understand or that looks suspicious, you should contact the issuer
of the debit or credit card immediately.
How do I obtain a copy of my credit report?
You can obtain a copy of your credit report, free of charge, directly from each of the three
nationwide credit reporting agencies. To order your credit report, free of charge once every 12
months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact
information for the three nationwide credit reporting agencies is included in the e-mail and letter,
and is also listed at the bottom of this page:
How do I put a fraud alert on my account?
You may consider placing a fraud alert on your credit report. This fraud alert statement informs
creditors to possible fraudulent activity within your report and requests that your creditor contact
you prior to establishing any accounts in your name. To place a fraud alert on your credit report,
contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a
fraud alert on your credit accounts, contact your financial institution or credit provider. Contact
information for the three nationwide credit reporting agencies is included in the letter and is also
listed at the bottom of this page.
Contact information for the three nationwide credit reporting agencies is as follows:
Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
Experian Security Freeze
PO Box 9554
Allen, TX 75013
PO Box 2000
Chester, PA 19022